General Terms and Conditions

To pay for your order, you choose the payment method from those offered by Bouchra Filali Lahlou on the payment page. In this case, the transaction for debiting your account is processed the day following the date of the delivery confirmation.

Your multi-channel payments are secured by the Centre Monétique Interbancaire (CMI), which offers a fully secured payment service. The Consumer guarantees Bouchra Filali Lahlou that they have the necessary authorizations to use the chosen payment method when validating the order form.

In the case of payment by credit card, the provisions related to the fraudulent use of the payment method as provided in the agreements between the Consumer and the card issuer, as well as between Bouchra Filali Lahlou and her banking institution, shall apply.

Proof of Transactions Paid by Credit Card 

The data recorded by CMI on the Multi-channel payment platform on behalf of Bouchra Filali Lahlou constitutes proof of all commercial transactions conducted between you and us.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for modifications only.

To initiate a return, you must first contact us. Once we have made contact, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any information or questions, customer service is available to assist you at
the following address: info@bouchrafilalilahlou.com or
by phone at (+212) 627-376882.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it.
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
No refunds for custom-made products will be issued under any circumstances after the order has been validated.

Shipping Policy 

www.bouchrafilalilahlou.com strives to ensure deliveries after the manufacturing period, starting from the receipt of payment for custom-made products. We commit to informing the customer upon shipment of the package.

The indicated time frames are usual average times and correspond to processing, manufacturing, and delivery times.

Due to the nature of the shipping activity, delays are often unavoidable; therefore, all our shipping times are given as estimates, and specific delivery dates are not guaranteed.4o

Order Tracking:

You will receive a confirmation email and/or SMS if you have provided a mobile phone number, containing a tracking ID and a link to track the journey of your package. To track your package, you can visit our tracking page. Please allow 1 to 3 business days for the tracking information to display.
 

Disclaimer Regarding Incorrect Addresses

It is the buyer's responsibility to ensure that the entered delivery address is correct. We strive to expedite processing and shipping times, so there is always a small window to correct an incorrect delivery address. Please contact us immediately at info@bouchrafilalilahlou.com if you believe you have provided an incorrect delivery address.

• Bouchra Filali Lahlou commits to informing the Client of any foreseeable delivery delays.
• The client can modify the address of their order if the product has not yet been shipped.
• In the event of any defect or non-conformity of the products with the order, the Client has 72 hours from the receipt of the products to report it by email, phone, or registered letter.

We will proceed, as applicable, with the alterations of the product(s). Any claim made after the 72-hour period will not be accepted. The products must be returned to us in the condition in which the Client received them, intact and in their original packaging. The shipping costs will be borne by the Client.